The Wind Creek Standard

The Wind Creek Standard

OUR COMMITMENT TO YOU

We have re-opened select properties according to a very simple standard: The Wind Creek Standard. Put simply, we must be comfortable inviting our friends and family in the door, and comfortable with everyone who comes in our doors going home to our friends’ and families’ neighborhoods.

In order to meet this high Standard while COVID-19 remains a reality, we have had to make many changes to the Guest experience, and we fully expect to make further changes as we adapt to this unpredictable situation.



RESERVATION AND WALK-UPS

Want to know all the new options to come to our casinos? Check this out. The odds are in your favor.



Walk-Ups Welcome

Come try your luck to get on the gaming floor. But it’s a gamble, you may have to wait in line.



Gaming Floor Reservations Are Recommended

To guarantee a spot, make a reservation on the Wind Creek app, at WindCreekCasino.com or call 877-726-3777.

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Dining and Drinks

Hotel Guests and Guests admitted to the casino for gaming are welcome to enjoy any of our dining venues.

Due to current Pennsylvania regulations, no alcohol will be served on the casino floor/bars.

All restaurants will be operating at 50% capacity and alcohol sales are required to cease at 11pm.

Wind Creek Bethlehem will no longer be escorting minors across the casino floor. Minors are still welcome to dine at The Market if they enter through The Outlets or hotel.



Have a Hotel Room?

You’re all set. Hotel Guests can access the gaming floor, drink and dine at their leisure.



CHANGES TO OUR GUEST EXPERIENCE

We want you to be prepared for the many changes to the Guest experience we’ve made in order to provide a safe and fun experience. So we put everything we think you’d want to know right here.

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AT A GLANCE

If you love reading long documents about COVID-19 policies, skip these quick bullet points and view the response plan! For the rest of you, here are the biggest changes to the Guest experience that we think you’ll want to know before you head our way.

Please note. Wind Creek Bethlehem will no longer escort minors across the casino floor.



You’ll Probably Want A Reservation

Because of our new capacity restrictions, we want to help you make sure you get in the door when you arrive. So we’re now allowing for entry into the casino floor. Note that these reservations are separate from hotel, restaurant, spa or other reservations.

Booking time to come play at Wind Creek will work a lot like a restaurant: if you want to be sure you’ll get in, secure a reservation at WindCreekCasino.com, through the WindCreekCasino App, by calling our reservation line 877-726-3777 or through a casino host starting June 24th. If you’re feeling lucky, you can walk up any time, but you may have to wait. We’re doing this in order to make sure our property capacity stays well below the limits. Less people in the building makes it harder for viruses to spread, so we’ll take this very seriously.



Face Coverings Will Be Required

If anyone understands odds, trust us, it’s us. So if face coverings weren’t so effective, we wouldn’t require them. They might be annoying to wear, but they’re among the absolute most effective means of stopping COVID-19 spread, and therefore, all Guests, Team Members, and Visitors will be required to wear face coverings at all properties.



Regular Cleaning and Deep Cleaning

We will clean the gaming floor in sections, multiple times each day, allowing the remaining gaming floor open to play. You can watch our cleanings while you play. In addition, we will close the entire gaming floor for deep cleaning overnight.



Social Distancing At All Times

You’ll need to keep six feet between yourself and other Guests. Team Members, and visitors while you’re on property, although if you come with a group (less than 4 people), you’re fine to stay together. We have gone to great lengths to accommodate this need, including redesigning machine layouts, dining table spacing, queue area spacing and more.



Your Temperature Will be Checked

Be prepared for your temperature to be checked when you enter a Wind Creek property, or during your visit. If you have a fever, severe cough or feel sick in any way, please don’t come until you feel well.



New Smoking Restrictions

Smoking will not be allowed on the casino floor, public spaces or public bathroom areas. The ONLY place it will be allowed is in designated smoking areas provided at each property.



Cleaning & Sanitization

From the hotel check-in desk and casino floor to restrooms, Guest rooms and dining locations, we have implemented CDC-recommended cleaning and disinfecting protocols, along with numerous hand-sanitization stations for Guests, Team Members and visitors throughout each property.



Food & Beverage

Self-service has been discontinued in the buffets and disposable, single-use items will be implemented such as paper menus, utensils, wrapped straws and more in our quick service and our fast-casual restaurants.



Wind Creek Team Members

Team Members will have their temperatures checked before entering the property. Please know that they are adjusting to these new procedures just like you, and be patient while we work to provide the best possible experience while putting safety first.



Incident Response

In the unfortunate event of a Guest or Team Member testing positive for the virus, our trained Team Members will implement enhanced sanitization and contact-tracing protocols.



Event Center

All Event Center venues remain closed in full. At this time, reopening dates for these venues have not been determined.



WIND CREEK HOSPITALITY COVID-19 RESPONSE PLAN

Our plan represents Wind Creek Hospitality’s effort to identify actions and practices to mitigate the risks of exposure of our team members and guests to COVID-19 as we resume operations at Wind Creek Hospitality’s properties.

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RESERVATIONS AND WALK-UPS

Walk-ups are welcome any time, but to guarantee a spot on the gaming floor, we recommend making a reservation in advance.

You can do this by making a reservation on the Wind Creek app, at WindCreekCasino.com or by calling 877-726-3777.

Book Now

Property Schedule

Check here to see what's open at Wind Creek Bethlehem.

View Schedule

Our Response Plan

Our plan represents Wind Creek Hospitality’s effort to identify actions and practices to mitigate the risks of exposure of our Team Members and Guests to COVID-19 as we resume operations at Wind Creek Hospitality’s properties.

Learn More

Press Kit

Wind Creek Standard informational materials, quotes, photography, logos and more.

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